Customer Complaints PHP Script
The e-Customer satisfaction survey system is a system that will assess customer satisfaction levels in a particular service or product offered at a specific company. The idea was triggered after the realization of high level of customer complaints and drops in sales at the company called Ziba Systems.
The e-Customer Satisfaction Survey system main objective is to get customer grievances and use them to improve customer service in order to meet customer’s expectations. The e-CSS is an online based system that will require internet connection for the survey to take place. eCSS will
use the latest fast growing cloud computing infrastructure to deliver accurate, reliable, and measurable results. The main participants of the system will be the actually customers and the administrators of the system in particular.